Refund Policy

1. Refund Policy for Digital Products

1.1 Eligibility for Refunds

We offer refunds for our digital products under the following conditions:

• The refund request is made within 14 days of the purchase date
• You can demonstrate that the product does not function as described
• You have not downloaded, used, or accessed a significant portion of the digital content

1.2 Non-Refundable Digital Products

The following digital products are non-refundable:

• Products that have been fully downloaded or accessed
• Custom-created digital products specifically designed for your needs
• Products where the refund period of 14 days has expired
• Products clearly marked as "non-refundable" at the time of purchase

1.3 Partial Access and Refunds

If you have accessed a portion of a digital product, we may offer a partial refund based on the amount of content accessed or the time elapsed since purchase, at our discretion.

2. Refund Policy for Services

2.1 Consulting and Advisory Services

For consulting, training, or advisory services:

• If you cancel more than 7 days before the scheduled service, we offer a full refund
• If you cancel between 3-7 days before the scheduled service, we offer a 50% refund
• If you cancel less than 3 days before the scheduled service, no refund will be provided
• If you are dissatisfied with a completed service, you must notify us within 7 days of service completion to be eligible for a potential refund

2.2 Web Design and Development Services

For web design and development services:

• Initial deposits (typically 50% of the project fee) are non-refundable once work has begun
• If a project is canceled after we have started work but before completion, we will provide a prorated refund based on the percentage of work completed
• If you are not satisfied with the completed work, you must notify us within 14 days of delivery and provide specific details about the issues. We will first attempt to resolve the issues before considering a refund

2.3 Subscription Services

For recurring subscription services:

• You may cancel your subscription at any time
• For monthly subscriptions, no prorated refunds are provided for partial months
• For annual subscriptions, we may provide a prorated refund for the unused portion minus any applicable discounts that were applied for the annual commitment
• Free trial periods that convert to paid subscriptions are eligible for refunds within 7 days of the first charge

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Email our customer support team at refunds@aiwebdesignsolutions.com with the subject line "Refund Request"
2. Include your order number, purchase date, and the product or service for which you are requesting a refund
3. Provide a detailed explanation of why you are requesting a refund
4. If applicable, include documentation or evidence supporting your refund request (e.g., screenshots of errors, communication records)

3.2 Refund Processing Timeline

Once we receive your refund request, the following timeline applies:

• We will acknowledge receipt of your refund request within 2 business days
• We will review your request and make a decision within 5 business days
• If approved, refunds will be processed within 10 business days from the approval date
• The time it takes for the refund to appear in your account depends on your payment method and financial institution (typically 5-10 business days)

3.3 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/debit card payments will be refunded to the same card
• PayPal payments will be refunded to your PayPal account
• Bank transfers will be refunded to the originating bank account
• If the original payment method is no longer available, we will work with you to find an alternative refund method

4. Exceptions to the Refund Policy

4.1 Non-Refundable Items and Services

The following items and services are strictly non-refundable:

• Products or services marked as "non-refundable" at the time of purchase
• Custom-created content, designs, or implementations specifically tailored to your requirements
• Rush or expedited services with accelerated delivery timelines
• Services that have been fully delivered and approved by you
• Products or services where you have violated the Terms and Conditions

4.2 Special Promotions and Discounted Purchases

Products or services purchased at a discount or as part of a special promotion may have modified refund terms:

• Items purchased with a discount greater than 50% may be non-refundable or eligible only for store credit
• Bundle purchases may be eligible for partial refunds for unused components
• Products received as part of a bonus or free gift are not eligible for refunds

4.3 Force Majeure

We may be unable to provide refunds in circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, acts of God, or severe weather conditions
• Government actions or changes in regulations
• Widespread technology failures or cyber attacks
• Public health emergencies or pandemics

In these cases, we may offer alternatives such as service credits, extensions, or rescheduling options.

5. Disputes and Appeals

5.1 Refund Disputes

If your refund request is denied and you believe this decision was made in error:

1. You may appeal the decision within 10 business days of the denial
2. Submit your appeal to appeals@aiwebdesignsolutions.com with the subject line "Refund Appeal"
3. Provide any additional information or documentation that supports your appeal
4. A different member of our team will review your appeal and make a final decision within 10 business days

5.2 Third-Party Resolution

If we are unable to resolve a dispute through our internal processes, you may have the right to seek resolution through:

• Your payment provider's dispute resolution process
• Alternative dispute resolution services
• Local consumer protection agencies

We encourage you to contact us directly first before initiating third-party dispute procedures.

6. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The date at the top of this policy indicates when it was last updated.

For purchases made before a policy change, the refund policy in effect at the time of purchase will apply. We recommend reviewing our Refund Policy periodically to stay informed of any updates.

7. Contact Information

If you have any questions about our Refund Policy, please contact us through the following channels:

Refund Department

AI Web Design Solutions

81 Darren Pass

Joemouth GL55 6HT

United Kingdom

Email: refunds@aiwebdesignsolutions.com

Phone: +444730376579

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.